Terms & Policies

 

Booking Terms & Payment Policy:

Your Yoga Retreat is secured and reserved by paying a minimum non-refundable deposit of 30% of total retreat amount. This deposit is non-transferable. The balance payment is due no later than four weeks before the day you are due to arrive. If we do not receive your balance payment, your place may be given to another guest. Last-minute bookings must be paid for “in full” at the time of booking. We accept payment by Paypal or Bank Transfer.

100% of price must be paid one month before arrival in case of groups or during check-in in case of individual guests. There are no exceptions.

CANCELLATION POLICY:

The cancellation policy differs if you book the whole house or not. The whole house is automatically booked when you have 10 or more guests. You cannot book the whole house with less than 10 people. The biggest advantage to booking the whole house is that the booking is closed for others, so no other people can book a room in the house at the same time. It means that the whole place is just for you even if you have only 10 guests and some rooms are not occupied.

If you cancel your trip, Tulili does not offer refunds for any reason. A portion of your payment may be used as credit for another retreat to be taken within two years of your original retreat date. We will gladly transfer your credit to another guest. Depending on when you cancel, cancellation penalties may apply.

CHECK-IN:

Check in is at 3pm and check out is at 11am. However, you may check in anytime and leave your bags with us until your room is ready so you can start enjoying your vacation right away. 

SPA POLICY:

We recommend you to schedule your spa services in advance. The spa personnel will gladly assist you. Please notify the therapist about any medical or non-medical condition you have that might influence the treatment: heart problems, allergies, claustrophobia, any skin condition or sensitivity, pregnancy, muscles or bone conditions, hormonal problems, respiratory problems, recent surgery, back injury or any other medical restriction for spa treatments.

It is contradiction to have any spa treatment while being under the influence of alcohol or any drugs that will affect your alertness.

In an effort to maintain a tranquil environment, the spa is a non-smoking area; we also ask you to switch your mobile phones off or on silent mode; any mobile phone calls should be taken in the reception area only.

In order to respect the privacy of our guests, taking pictures or videos in the spa area is strictly forbidden.

Nurture your spa experience and arrive 15 minutes prior to your treatment time.

Please keep in mind that arriving late for your treatment will limit the total treatment time so that other guests will be not be inconvenienced. If you have any preference for a male or female therapist, we encourage you to specify upon making the reservation and we will do our best to accommodate your request.

Gratuities are the matter of your personal discretion and should reflect the level of your satisfaction; customary gratuities are between 15 to 20%.

A deposit of 50% is required for all bookings made by visitors to ensure your treatment.

Temazcal & Ceremonies Cancellation Policy:

Upon reservation of any of these services, a 50% deposit is necessary to assure your place.  Cancellation can only be accepted 24 hours prior to your ceremony, otherwise we result in a charge of 50% of the ceremony price.

Fees Are Determined By The Following Schedule:

If you cancel more than 90 days before your retreat start date, 100% of your payment may be applied to another Retreat.
If you cancel 60 – 89 days before your retreat start date, 75% of your payment may be applied to another Retreat. You will forfeit 25% of the price of your retreat.

If you cancel 15 – 59 days before your retreat start date, 40% of your payment may be applied to another Retreat. You will forfeit 60% of the price of your retreat.
If you cancel 14 days or less before your retreat start date, you will forfeit your entire payment.